LEGAL

Refund & Cancellation Policy

Last updated: [FOUNDER: set effective date]

Razorpay typically requires a live Refund/Cancellation policy before activating a merchant account for real payments. Confirm the numbers below (cancellation timing, refund window) match what you actually want to offer, then have it reviewed.

1. SETU subscription plans

Basic, Pro, and Premium are billed on a recurring basis via Razorpay. You can cancel anytime from Dashboard → Subscription:

  • Cancelling stops future billing. You keep your current plan's features until the end of the billing period you already paid for.
  • We don't offer prorated refunds for the unused portion of a billing period, except where required by law.
  • If you're charged in error, or a payment fails to reflect correctly in your account, email us within [FOUNDER: e.g. "7 days"] and we'll investigate and refund if the charge was our error.

2. Orders placed through a business's storefront

When you buy a product through a business's SETU-hosted store, that business is the seller — they're responsible for fulfillment, product quality, and honoring their own return/refund terms. SETU processes the payment via Razorpay but is not the seller of record. To request a refund or cancellation for an order, contact the business directly using the contact details on their site. If you're unable to reach them, email us at xenonsarmory.setu@gmail.com and we'll help you get in touch.

3. How refunds are issued

Approved refunds are issued to the original payment method via Razorpay, typically within [FOUNDER: e.g. "5–7 business days"], subject to your bank or card network's own processing time.

4. Contact us

Questions about a charge or refund? Email xenonsarmory.setu@gmail.com.